Returns + Exchanges
Your satisfaction is our #1 priority! If an item is not as you had hoped, you can contact us directly for a return with no questions asked! Returns are accepted within 14 days of delivery for a full refund. All items must remain unworn to qualify for a full refund.
If an item does not fit correctly, or you would like to exchange for any reason, please contact us directly for the address in which to mail back your item. Once received, we will send your new item back to you within 3-5 business days. We do not cover international shipping costs either way.
We do not accept returns/ exchanges on any custom orders.
FAIR TRADE SECTION RETURNS/ EXCHANGES:
We accept returns on items within 14 days of delivery. The merchandise must be returned in exact condition in which it was shipped in order to receive a refund. Shipping + handling charges are non refundable and we will not cover return shipping. We recommend selecting shipping that includes insurance (check USPS or UPS online to see which ones cover your products).
*We will not accept any returns or exchanges on our Love Is Project bracelets*
International customers are liable for ALL customs + duties that are charged upon the products arrival.
We will not accept exchanges on any of our fair trade products.
Native Instinct Co is not liable for any damage your product may receive during shipping.